Shipping policy

Shipping Policy

1. Shipping Area
We currently ship to Germany, Austria and Switzerland. If your country is not listed at checkout, we unfortunately cannot deliver there at this time.

2. Shipping Costs
Standard shipping is free on all orders.

Shipping protection is available as an optional add-on for €3.99 at checkout. It covers your shipment in full if the parcel is lost, stolen or damaged in transit.

3. Processing Time
Orders are processed within 1–2 business days of receipt of payment. Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery Time
Estimated delivery is 4–10 business days after dispatch. Delivery times are estimates and may be longer during peak periods, public holidays or due to circumstances beyond our control such as weather, customs processing or carrier delays.

5. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 48 hours for the first tracking update to appear. If you have not received a tracking number within 5 business days of ordering, contact us at habiify.work@gmail.com.

6. Incorrect Address
Please check your shipping address carefully before completing your order. We are not liable for delays or non-delivery caused by an incorrect or incomplete address. If you notice an error, contact us at habiify.work@gmail.com immediately — we can usually correct it before dispatch.

7. Lost or Damaged Shipments
If your parcel arrives damaged or does not arrive at all, contact us within 14 days of the expected delivery date at habiify.work@gmail.com with your order number and, where applicable, photographs. We will arrange a replacement or refund.

If you purchased shipping protection, lost, stolen and damaged parcels are covered in full.

8. Partial Shipments
If you order multiple items, they may be dispatched separately and arrive on different days. You will not be charged extra for this.

9. Customs and Import Duties
For deliveries within the EU, no additional customs charges apply. For deliveries to Switzerland, import duties and taxes may apply and are payable by the recipient.

10. Contact
For any questions about your shipment, contact us at habiify.work@gmail.com. We usually respond within 24 hours.

Last updated: 17.09.2026